Refund policy

Damaged, defective, or incorrect items

Because our products are made to order, please inspect your order when it arrives. If an item is damaged, defective, misprinted, or not the item you ordered, email briton@nukevail.com within 7 calendar days of delivery. Include your order number, a description of the issue, and clear photos showing the problem.

When a claim is approved, a replacement is our default remedy and will be provided at no additional cost. If a replacement is not appropriate or available, we may issue a refund to the original payment method. Do not mail an item back unless we specifically instruct you to do so.

Change of mind, size, or color

Because each product is made to order, we do not accept returns or exchanges for change of mind or when the customer selected the wrong size or color. Please review the product description and size guide before ordering.

Order changes and cancellations

Contact us as soon as possible if you need to change or cancel an order. Once an order has entered production, it may no longer be possible to change or cancel it.

Delivery problems

If a package is lost in transit or arrives with a shipping-related problem, contact us so we can review the tracking information and available options. Replacements or refunds are not guaranteed when an incorrect or incomplete delivery address was provided at checkout.

Refund timing

If a refund is approved, it will be issued to the original payment method. Your bank or card provider may require additional processing time. If more than 15 business days have passed since we approved your refund, contact us at briton@nukevail.com.